Legal Documents

Hay Sports Terms & Conditions — Everything Explained Clearly

Please read these terms before using Hay Sports. We want you to start with a clear understanding of everything. No hidden conditions, no fine-print traps.

Last Updated: January 2026

The Foundation of Our Terms

All of hay sports' rules are built on these six core principles.

Age verification is mandatory

Hay sports is strictly for individuals aged 18 and above. Age verification is required at registration and before any withdrawal. Providing false information will result in account closure.

One Account Per Person

Only one account is allowed per person, household, and device. If multiple accounts are detected, all accounts and balances may be forfeited.

Transparent Payment Policy

No hidden fees on deposits or withdrawals. Bonus wagering requirements are clearly stated. Hay Sports will never unilaterally withhold a withdrawal.

Fair Play Guarantee

All games are independently RNG certified. Hay Sports never interferes with game outcomes. Compensation will be provided for any losses caused by technical errors.

Data Protection Commitment

Your personal information is never sold to third parties. All transactions are secured with 256-bit SSL encryption.

Responsible Gaming

Hay sports offers all members budget limits and time control tools. If signs of addiction are detected, hay sports may temporarily suspend the account on its own initiative.

1

General Terms & Conditions

By using hay sports' website and services, you agree to these terms and conditions. Please read this page in full before using the platform for the first time.

Hay sports reserves the right to update these terms and conditions at any time. Users will be notified of any changes via their registered email or SMS. Continued use of the platform after any update will be considered acceptance of the revised terms.

Important

Hay Sports' services are intended for adults in Bangladesh. It is your own responsibility to comply with the local laws of your area. Hay Sports may restrict registrations from certain countries or regions.

These terms are written in plain English so all users can easily understand them.
You have the right to ask about anything unclear via live chat.
Hay Sports operates in compliance with international gaming regulations. For licensing details, please contact our support team.
2

Account Rules

To register with hay sports, you must provide accurate and truthful information. hay sports reserves the right to close any account created with false or incorrect information and forfeit the associated balance at any time.

What You Need to Do

Provide your real name, mobile number, and date of birth. Use a strong password. Complete your account verification.

Not Allowed

Opening multiple accounts, registering an account in someone else's name, or allowing others to use your account.

Verification Process: Before your first withdrawal, you must verify your account by submitting a photo of your National ID or birth certificate. This is a one-time process and is typically completed within 24 hours.
Account Deactivation: Accounts with no activity for 12 months may be deactivated. A monthly maintenance fee may apply to inactive accounts.
Account Closure: You can close your account at any time by contacting support. Please withdraw your balance before closing.
3

Payments & Withdrawals

Hay Sports accepts payments via bKash, Nagad, Rocket, and Bank Transfer. All transactions are processed in Bangladeshi Taka (BDT).

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time Fee
bKash ৳200 ৳500 1–3 minutes Free
Nagad ৳200 ৳500 1–3 minutes Free
Rocket ৳200 ৳500 1–5 minutes Free
Bank Transfer ৳1,000 ৳1,000 1–24 hours Varies by bank
USDT (TRC20) $5 $10 5–15 minutes Free
Good to Know

Withdrawal requests are typically processed within 24 hours. Delays may occur on public holidays or during system maintenance. Winnings derived from bonuses are subject to the applicable wagering requirements before withdrawal.

4

Bonus & Promotion Terms

Certain terms apply when using Hay Sports bonuses and promotions. Understanding them will help you get the most out of every bonus.

Wagering Requirement: Bonus funds cannot be withdrawn directly. After meeting the required wagering amount (typically 3x–10x), the bonus will be converted into your main balance.
Validity: Most bonuses have an expiry date. Any unused bonus will be automatically forfeited once it expires.
Multiple Bonuses: Stacking multiple bonuses on a single deposit is generally not permitted. Each bonus is subject to its own separate terms and conditions.
Voucher Code: Voucher codes can only be used once and cannot be cancelled after redemption.
Abuse Detection: If hay sports suspects misuse of the bonus system, payments may be withheld until the investigation is complete.
Protective Rules

Hay sports' anti-fraud system detects bonus abuse. Claiming bonuses across multiple accounts from the same household or device is strictly prohibited.

5

Gaming Rules

All games on hay sports use RNG (Random Number Generator) technology, independently certified to ensure every game outcome is entirely random and cannot be predetermined by anyone.

If a technical error causes the outcome of a game to be uncertain, Hay Sports reserves the right to void that round. In the event of a void, all staked funds will be returned.

Sports Betting
  • Bets placed before kick-off are binding
  • Odds in live betting can change at any time
  • Bets are refunded if a match is cancelled
  • Specific rules apply for abandoned matches
Casino Games
  • All Slots & Table Games Are RNG Certified
  • Rounds are saved if the connection drops
  • RTP for every game is publicly available
  • Hay sports is not liable for software errors
6

Prohibited Activities

The following activities are strictly prohibited. Involvement in any of them may result in permanent account closure and legal action.

Money Laundering: Attempting to launder illegally obtained funds through Hay Sports.
Cheating: Using bots, automated software, or any other method to gain an unfair advantage.
Bonus Abuse: Claiming bonuses through multiple accounts or false identities.
Account Selling: Selling or transferring your account to another person.
Misinformation: Spreading false information about hay sports or other users.
Underage Accounts: Assisting anyone under the age of 18 in creating an account.
7

Dispute Resolution

If a dispute arises, please contact hay sports support via live chat or email first. Most issues are resolved within 24 hours.

If you are not satisfied with the support team's resolution, you may file a complaint with the relevant licensing authority. All complaints are reviewed impartially.

Contact Support

Live Chat: Available 24/7 | Email: support@haysports.net | Average response time: 3 minutes (chat), 4 hours (email).

Contents

If you have any questions, feel free to ask us via live chat.

Help Center

Last Updated: January 2026

Related Policies
Privacy Policy Responsible Play FAQ About Us

Frequently Asked Questions

Live Casino is a completely different experience from regular slots or online games. A real dealer sits in front of you, dealing cards or spinning the roulette wheel, and you watch it all unfold through a live video stream in real time. hay sports' Live Casino section offers several games including baccarat, roulette, blackjack, and Teen Patti. To play, head to the Live Casino section, choose your preferred table, and place your bets. Chip values will be displayed on your screen before the game begins. One thing to keep in mind — a stable internet connection is essential for Live Casino; a poor connection may cause video buffering. Playing over 4G or Wi-Fi is strongly recommended.

This is a very important question in Sports Betting. Hay Sports' policy is as follows — if a match is completely cancelled (either never started or abandoned due to rain), all bets on that match are voided and stakes are refunded. However, if the match has been played for a sufficient duration and the governing sports body considers enough play to have taken place to determine a result, Hay Sports may settle bets based on that outcome. In cricket, if a result is declared via the DLS method, that result is treated as final. If you have any doubts, contact support before your bet is settled.

Now that you know the rules — let's get started

Join Hay Sports and start your journey on Bangladesh's most trusted gaming platform. Safe, transparent, and enjoyable.

⚠️ 18+ only. hay sports promotes responsible gaming.

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