I made a deposit via bKash but the funds haven't appeared in my hay sports account — what should I do?

Deposits via bKash or Nagad typically arrive in your hay sports account within 1–3 minutes. If the funds haven't appeared after 5 minutes, first try refreshing your deposit page. If that doesn't help, check your bKash or Nagad app to confirm the transaction was successful and that you have a Transaction ID (TrxID). Contact hay sports Live Chat Support with that TrxID — the support team can usually verify and resolve the issue within 3–10 minutes. If a failed payment has left your funds on hold, they are normally returned automatically within 24 hours.

What do I need to open a new account at hay sports, and is the process complicated?

It's simpler than you think — takes just 2 minutes. Go to the registration page and enter your active mobile number. You'll receive an OTP to verify your number. Then set a strong password and fill in your date of birth and name. That's it — your account is ready. However, if you wish to make a withdrawal, you'll need to complete full verification later by submitting a photo of your National ID. This is a one-time process and is typically approved within 24 hours. You can deposit and start playing right after registration — no need to wait for verification.

hay sports | Privacy Policy and How We Protect Your Data

1

What data is collected

Hay sports collects two types of data — what you provide directly, and what is gathered automatically as you use the platform.

Data Type	Example	Collected?	Purpose
Identity information	Name, date of birth, NID	Yes	Account Verification
Contact information	Mobile number, email	Yes	Support & notifications
Financial Information	BKash number, transaction history	Yes	Payment processing
Device Information	IP address, browser, operating system	Yes	Security & Experience
Gaming history	Games, Bets, Wins & Losses	Yes	Service Improvement
Social media	Facebook Profile	Optional	Easy login (if you choose)
Health information	—	No	Not applicable

Good to Know

Hay sports never stores your password in plain text — it is kept as an encrypted hash that cannot be read by anyone.

2

How Your Data Is Used

Hay sports uses your data only for specific, limited purposes. Each purpose is clearly outlined below.

Account Management: For registration, login, identity verification, and account security.

Payment processing: To process deposits and withdrawals and to prevent fraud.

Customer support: To resolve your issues and answer your questions.

Experience improvement: To suggest games and offers tailored to your preferences.

Security: To detect suspicious activity and ensure your account remains protected.

Legal Obligations: To provide required information as directed by licensing authorities or a court of law.

Sold to advertisers: hay sports does not Never।

3

Data sharing policy

Hay sports takes great care when it comes to sharing your data. Information may only be shared in the following circumstances.

Limited sharing may apply

Payment processors (bKash, Nagad), game providers, and technology partners — only as needed to deliver services and under contractual confidentiality agreements.

Never shared

Selling or sharing your information with advertising companies, data brokers, social media platforms, or any other third parties.

Legal Requirements

If hay sports receives a lawful order from a government authority or court, it may be required to disclose information. In such cases, only the minimum amount of data required by law will be provided.

4

Security Measures

Hay sports uses industry-leading technology to protect your data — security is enforced at multiple layers, not just one.

Technical security

256-bit TLS/SSL Encryption

Two-Factor Authentication (2FA)

AI-Powered Fraud Detection

Real-time threat monitoring

Administrative Safeguards

Restricted Staff Data Access

Regular independent security audits

Staff Privacy Training

Incident response plan

You can help too

Hay sports does everything it can on its end, but keeping your password strong and never sharing it with anyone is equally important. If you notice any suspicious activity, contact support immediately.

5

Cookie Policy

Cookies are small text files stored in your browser. hay sports uses cookies to remember your login details, save your preferences, and keep your account secure.

Essential Cookies

Essential for login and session management. These cannot be disabled.

Analytics Cookies

To understand how the platform is used. You can opt out at any time.

Preference Cookies

Used to remember your language and settings preferences. You may disable this if you wish.

What happens if I disable cookies?

You can disable cookies through your browser settings; however, disabling essential cookies may prevent hay sports from functioning properly and could cause login issues.

6

Your rights

As a hay sports user, you have a number of rights over your own personal data. These rights are inspired by international data protection principles.

Right to access

You may request to view the information hay sports holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted after your account is closed.

Right to restrict processing

You may request that we stop using your data for specific purposes.

Data Portability

You may request a copy of your personal data to keep for yourself.

Right to Object

You may object to any specific use of your data.

To Exercise Your Rights

To exercise any of the rights above, email us at support@haysports.net or reach out via Live Chat. We typically respond within 7 business days.

7

Children & Minors Information and Policy Updates

Hay sports is strictly for users aged 18 and above. We do not knowingly collect information from minors. If it is established that a minor registered using false information, their account will be closed and their data permanently deleted.

This privacy policy may be updated from time to time. For significant changes, you will be notified via your registered mobile number or email. For minor updates, the date at the top of this page will be revised.

Hay sports Privacy Policy — How safe is your data with us

What's on this page

Core principles of privacy protection

Minimal Data Collection

Strong encryption

Never sold to third parties

Your Control

Limited Retention Period

Immediate Notification of Violations