Safe Gaming

Responsible Play at hay Sports — Keep It Fun, Not Addictive

Gaming is entertainment, not a livelihood. hay sports wants you to play for fun — and we never want that fun to become a burden. That's why responsible gaming always comes first for us.

18+ only
Your protection tools
Set Deposit Limits
Session time control
Self-Break (Cooling-Off)
Permanent Self-Exclusion
Reality Check Reminders
18+
Age restriction is mandatory
5
Safety tools are free
24/7
Support available
3 minutes
Activate Self-Exclusion

The Foundations of Responsible Gaming

Hay sports believes that with the right knowledge and tools, every user can stay in control of their own gaming.

Set a budget beforehand

Before you start playing, decide how much you're willing to spend. Once that amount is gone, stop. You can also set deposit limits in advance on hay sports.

Track your time

Playing for hours on end can turn gaming from entertainment into a compulsion. Use hay Sports' session timer feature — you'll receive an automatic reminder when your set time is up.

Lost money cannot be recovered

Keep this in mind — trying to win back money you've lost often leads to losing even more. Chasing losses is a dangerous habit.

Let your family know

If you feel gaming is affecting your relationships or family, talk to the people close to you. Having someone by your side makes it much easier than facing it alone.

Gaming is for fun

Using gaming as an escape from stress or depression is dangerous. Play when you're in a good headspace — never when you're feeling down or angry.

Asking for help takes courage

Acknowledging a gaming problem and asking for help isn't a sign of weakness — it's a sign of strength. hay sports is always here for you.

Check yourself

These simple questions will help you understand how much gaming is affecting your life.

1. In the past month, have you ever spent more than your budget?
2. Do you find yourself chasing losses to try to win back what you've lost?
3. Has gaming caused problems with your family or at work?
4. Do you feel restless or irritable when you're unable to play?
You're in the safe zone

Your gaming habits appear to be under control. Stay mindful though — keep checking in with yourself regularly.

Stay a little cautious

Some warning signs are showing. Use hay sports' deposit limits and time control tools, and consider taking a break for a while.

Please seek help

Your gaming habits may be a cause for concern. Contact hay sports Support and consider activating self-exclusion.

How to use hay sports' protection tools

All tools are completely free and can be activated at any time.

Instant
Deposit Limit
1Go to Account Settings
2Open the "Responsible Gaming" tab
3Set daily / weekly / monthly limits
4Confirm — this takes effect immediately

Lowering your limit takes effect instantly. Increasing it requires a 24-hour waiting period.

Flexible
Cooling Off (Self-Break)
1Select "Self-Break" in Settings
2Choose a duration: 1 day / 1 week / 1 month
3Confirming will temporarily deactivate your account
4Will reopen automatically when the period ends

Logging in or making deposits will not be possible during the break.

Permanent
Permanent Self-Exclusion
1Contact support or go to Settings
2Request a "Permanent Self-Exclusion"
3Identity verification will be completed
4Your account will be permanently closed

This action cannot be undone. Please withdraw your balance first.

What does responsible gaming mean?

Responsible gaming means keeping gaming as one part of your entertainment, not the center of your life. When you play on hay sports, if you decide for yourself how much time and money you'll spend — and stick to that decision — you're a responsible player.

Many people in Bangladesh start to see online gaming as a source of income. This is a dangerous mindset. Earning consistently from casino or betting is not realistic — statistically, the house always has the edge. Treat it as entertainment within a set budget, not as a way to fund savings or essential expenses.

Hay sports wants you to be a happy member for the long haul. That's why we don't just talk about winning — we also show you how to enjoy the experience safely.

Minor Protection

Hay sports strictly prohibits anyone under 18. To protect younger family members from accessing your device, keep parental controls enabled. Log out of your hay sports account whenever you're not using it.

10 Healthy Gaming Habits

Only play with money set aside for entertainment — not from rent or grocery money.
Set a time limit before you start playing — set an alarm.
Take regular breaks — at least 15 minutes every hour.
Don't play under the influence or when you're tired
Don't treat winning as a guarantee
Stop when you're losing — stop trying to chase your losses.
Don't make gaming your only source of entertainment — Keep other hobbies too.

Recognize the warning signs

If any of these signs feel familiar, take a step back and seek help.

Hiding it: Hiding your gaming habits from family.
Gambling on credit: Gaming with borrowed money or on credit.
Absence from work: Missing work or studies because of gaming.
Sleep problems: Losing sleep due to worries about gaming.
Relationship strain: Arguments with family or friends over gaming.
Unable to stop: You've tried to stop repeatedly but haven't been able to.
If you need help

If you recognize any of the signs above in yourself, you don't have to face it alone. Reach out to hay Sports via Live Chat. We won't judge you — we'll help you find the right path forward. If needed, arrangements can be made to temporarily or permanently close your account.

FAQ

To see all active promotions on hay sports, head to the "Promotions" or "Latest Promotions" page in the menu — you'll find every ongoing offer in one place. The weekly reload bonus is typically updated every Monday, with special offers during cricket season or festive periods. The welcome bonus for new members is available year-round. To never miss a promotion, keep SMS notifications enabled when you register — you'll be alerted as soon as a new offer goes live. You can also find exclusive codes on the Voucher page from time to time.

Advancement in hay Sports' VIP program is automatic — no separate application needed. Points accumulate from every eligible bet and game, and your level increases based on those points. There are four tiers: Silver, Gold, Platinum, and Diamond. Silver members receive a weekly cashback bonus. From Gold onwards, you gain access to exclusive tournaments. Platinum members enjoy faster withdrawals and a dedicated account manager. Diamond members receive custom bonuses, special birthday gifts, and invitations to exclusive events. Your current level is visible in your account profile.

Play responsibly and enjoy the experience

Join hay sports where fun and safety go hand in hand. Use our responsible gaming tools to stay in control.

⚠️ Gaming is for entertainment only. If you're experiencing financial difficulties, please contact hay Sports support.

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